Sweet Penelope cares about your privacy and the security of your personal information. We wish to inform you of what’s going on behind the scenes as we gather and process your information for business purposes. By using our services or visiting our website, you're agreeing to the practices outlined in this privacy policy.
ANALYTICS
We collect the following to learn about site traffic and activity.
Personal Data to Power Analytics: This data is to power site analytics and includes information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address.
Website Usage: When you visit our website, we may collect information about your use of this website, including your IP address, clicks, internal links, pages visited, scrolling, searches, and timestamps.
COOKIES & TRACKING
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit this page.
These analytics and performance cookies are used on this website to view site traffic, activity, and other data only when you acknowledge our cookie banner.
VISITOR DATA FROM CUSTOMERS
We collect a few details to help serve you better. When you submit an enquiry, work with us, and/or purchase something, we may collect personal information from you to create estimate(s) and fulfill your order(s), from initial contact through development, production, and delivery.
Personal Data: This includes your name, email address, phone number, billing and shipping address, details relating to your purchase or enquiry, and other information you share in your submission form, like event details.
Project Details: This includes notes, design preferences, custom artwork requests, guidelines that help us create your design and printed stationery, and anything of this nature you share in your submission form.
We share this information with our hosting provider so that they can provide website services to us.
Our payment processor(s), Stripe, will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy.
If you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
VISITOR DATA FROM FORM BLOCK SUBMISSIONS
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with our online store hosting provider so that they can provide website services to us. We also share this information with DreamHost for storage.
VISITOR DATA FROM WEBSITE VISITORS
Our hosting platform collects personal data and analyzes it in de-personalized form. This data is used to run this website and to protect and improve the hosting platform and its services. Data collected includes information about your browser, network and device, web pages you visited prior to coming to this website, web pages you view while on this website, and your IP address.
ORDER AND ACCOUNT EMAILS
We may email you with messages about your order. For example, we may email you to tell you that your invoice is ready and that your order has shipped. It’s not possible to unsubscribe from these messages relating to your order.
PAYMENTS
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. It’s provided to us by our online store service provider and makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
FONTS
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including: information about your browser, network, or device, information about this site and the page you’re viewing on it, and your IP address.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information, but we may share your info with the following:
With Trusted Partners: We may share your information with our partners or vendors, like printers, suppliers, couriers, and/or associates who help us perform services and produce and deliver your orders. They are required to protect your information just as we are.
With Squarespace, its service providers, and other third parties to run this online business: We use Squarespace as our hosting platform, analytics provider, and payment solution. We may use it for invoicing and email marketing (if you opt-in). We share visitor data, block form submissions, and other personal data so they can provide us with website services. We also share information with Stripe, Sift, and Dreamhost only as necessary for business purposes.
With Google Fonts and Adobe Fonts: We may share info to properly display this site.
With a Legal Authority to meet legal requirements: If we are ever asked by a legal authority, we may have to share your information to comply with the law.
YOUR CHOICES AND RIGHTS
You have control over your personal information, and we respect that. Here’s what you can do:
Access and Correct: You can ask us for a copy of your personal data or ask us to update or correct it.
Delete: If you no longer want us to keep your information, you can request deletion (though we may need to keep some details for legal reasons).
Opt-out of Marketing: You can choose not to receive promotional emails from us at any time. Just click "unsubscribe" in the emails, or let us know if you’d prefer not to receive them.
If you want to exercise any of these rights, just drop us an email or give us a call.
THIRD PARTY LINKS
Sometimes, our website may include links to other websites that we think you might find interesting. Please note that we’re not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies if you visit them.
CHILDREN’S PRIVACY
Our services are intended for people over 13 years old, and we do not knowingly collect information from children. If we learn that we have collected data from someone under 13, we’ll take steps to delete that information.
UPDATES TO THIS POLICY
If we make any major changes to this policy, we’ll let you know by posting the updated version on our website.